Dr. Daniel Heinz, M.Sc.
- Research Lab Lead “Digital Service Design & Innovation”
- Research Lead - DSDI Lab
4B-01
CS 05.20+49 160 3762770
daniel heinz ∂does-not-exist.kit edu
- Kaiserstr. 89
76133 Karlsruhe
Activities
Daniel Heinz is Research Lab Lead of the Digital Service Design & Innovation Lab at Karlsruhe Institute of Technology (KIT). He has been part of Gerhard Satzger’s Digital Service Innovation (DSI) group at WIN/Karlsruhe Service Research Institute (KSRI) since 2020 and completed his PhD at KIT in December 2025 (summa cum laude). From October to December 2022, he was a Visiting Researcher at The University of Queensland with Christoph Breidbach. Within the Association for Information Systems (AIS) community, he serves on the leadership board of AIS SIG Services (currently President-Elect; President term begins April 2026) and previously held roles including Treasurer and Marketing & Communications Chair. He studied Industrial Engineering and Management at KIT, including a semester abroad at Queensland University of Technology (QUT).
Research Focus
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Smart Service Systems & B2B Service Ecosystems: Analysis and design of industrial IoT-enabled smart services, with a focus on technological affordances, multi-actor value co-creation, and methodological guidance for B2B contexts
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Human-AI Collaboration & Assistants in Innovation and Services: Study and design of AI-based assistants (including GenAI) and hybrid human-AI work arrangements in entrepreneurial coaching, innovation processes, and professional service episodes.
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Digital Transformation & Legacy Reconfiguration: Investigation of how incumbent firms pursue digital transformation by reconfiguring legacy enterprise systems and establishing the organizational routines and governance required for change.
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Data Ecosystems & Data Sharing: Design of data ecosystems, platforms, and marketplaces, including inter-organizational data sharing processes, governance mechanisms, and approaches to data asset valuation.
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Digital Sustainability & Circular Economy: Design of digital industrial platforms and data infrastructures (e.g., digital product passports) to support circular economy practices – such as traceability, resource efficiency, and material recovery.
Projects
- SHAPE: Service Orchestration for Engineering and Piloting in Ecosystems (www.shape-hub.de)
- ZirkulEA: Circularity of the electric powertrain through intelligent disassembly and traceability (go.wiwi.kit.edu/zirkulEA)
- bi.smart: Integrated Design of Smart Product-Service Systems in SMEs (www.bismart.info) (completed)
- Data Literacy and Data Science for SMEs: Education and Qualification (www.dataakademie.de) (completed)
- BigDieMo: Development of a Systematic Toolbox to Design Big Data services (www.bigdiemo.de) (completed)
Teaching
- Digital Services: Innovation and Business Models (2023, 2024, 2025, 2026)
- Digital Services at HECTOR School (2024, 2025, 2026)
- Student Innovation Lab (lecture on Digital Business Models in the course of 2022/23, 2023/24, 2024/25)
- Service Design Thinking (lecture on Digital Business Models in the course of 2022/23, 2023/24, 2024/25)
- Team-Project Management and Technology (2022)
- Digital Services: Business Models and Transformation (2020/21, 2021/22)
- Service Design Thinking (coaching of one student team in the courses of 2021/22)
- Coaching 15+ Bachelor and Master students in their thesis projects (since 2021)
Scholarships & Awards
- Best Paper Award 2nd Runner-Up at the International Conference Wirtschaftsinformatik (WI 2025)
- Best Associate Editor Nominee (WI 2025)
- Best Associate Editor (ECIS 2025)
- Best Paper Award Nominee at the International Conference Wirtschaftsinformatik (WI 2023, first author)
- Best Paper Award 1st Runner-Up at the International Conference Wirtschaftsinformatik (WI 2022, first author)
- KHYS Research Travel Grant for an international research stay (2022)
- Scholar of the “Studienstiftung des deutschen Volkes” (2018 – 2021)
- First Place in the Industrial Data Science Challenge at KSRI (2020)
- Funding of the KIT Exchange Program for a semester abroad (2018)
If you are interested in writing a Bachelor or Master thesis, feel free to contact me at anytime.
Publications
Sagnier Eckert, L.; Finner, A.-S.; Heinz, D.; Satzger, G.
2026. Communications of the Association for Information Systems, 58
Heinz, D.; Hu, M.; Benz, C.; Satzger, G.
2025. Transforming the Digitally Sustainable Enterprise – Proceedings of the 18th International Conference on Wirtschaftsinformatik, Paderborn, Germany, 2023, Vol. 3. Ed.: D. Beverungen, 167–185, Springer Nature Switzerland. doi:10.1007/978-3-031-80125-9_10
Bartelheimer, C.; Heinz, D.; Hönigsberg, S.; Siemon, D.; Li, M. M.; Strohmann, T.; Poeppelbuss, J.; Peters, C.
2025. Electronic Markets, 35 (1), 63. doi:10.1007/s12525-025-00798-4
Körner, N.; Heinz, D.; Humbeck, P.; Liebschner, J.; Rolle, M.; Wagenmann, S.
2025. Procedia CIRP, 136, 892–897. doi:10.1016/j.procir.2025.08.152
Martin, D.; Heinz, D.; Glauner, M.; Kühl, N.
2025. Business and Information Systems Engineering. doi:10.1007/s12599-025-00940-8
Mishra, N.; Diener, M.; Heinz, D.; Spitzer, P.; Cudré-Mauroux, P.
2025. ICIS 2025 - Forty-Sixth International Conference on Information Systems, Nashville, Tennessee, USA, 14th-17th December 2025, Art.Nr.: 1854, ICIS Publ. doi:10.5445/IR/1000185981
Schäfer, J. M.; Liebschner, J.; Rajko, P.; Cohnen, H.; Lugmair, N.; Heinz, D.
2025. Proceedings of 20th International Conference on Wirtschaftsinformatik (WI 2025)
Sagnier Eckert, L.; Fassnacht, M.; Heinz, D.; Alamo Alonso, S.; Satzger, G.
2025. Proceedings of 20th International Conference on Wirtschaftsinformatik (WI 2025), 15 S
Fassnacht, M.; Leimstoll, J.; Benz, C.; Heinz, D.; Satzger, G.
2024. Electronic markets, 34 (47), Article no: 47. doi:10.1007/s12525-024-00732-0
Sterk, F.; Stocker, A.; Heinz, D.; Weinhardt, C.
2024. Electronic Markets, 34 (1), 13. doi:10.1007/s12525-024-00692-5
Heinz, D.; Fassnacht, M.; Röhrleef, J.; Sagnier Eckert, L.; Satzger, G.
2024. 45th International Conference on Information Systems (ICIS 2024), Art.-Nr.: 2274, AIS eLibrary (AISeL)
Heinz, D.; Benz, C.; Bremmer, H.; Paliyenko, Y.; Schiller, C.
2024. Proceedings of the 19th International Conference on Wirtschaftsinformatik (WI 2024)
Fassnacht, M.; Benz, C.; Bode, J.; Heinz, D.; Satzger, G.
2024. ECIS 2024, Association for Information Systems (AIS)
Fassnacht, M.; Sagnier Eckert, L.; Heinz, D.
2024. 32nd European Conference on Information Systems (ECIS 2024), Paphos, Cyprus, June 13–19, 2024
Heinz, D.; Molz, J.; Finner, A. S.; Fassnacht, M.; Benz, C.
2024, May 16. Circularity Days (2024), Wolfsburg, Germany, May 15–16, 2024
Spitzer, P.; Kühl, N.; Heinz, D.; Satzger, G.
2023. Proceedings of the ACM on Human-Computer Interaction, 7 (CSCW2), Art.-Nr.: 348. doi:10.1145/3610197
Sterk, F.; Heinz, D.; Hengstler, P.; Weinhardt, C.
2023. 44th International Conference on Information Systems (ICIS 2023), Association for Information Systems (AIS)
Heinz, D.; Hu, M.; Benz, C.; Satzger, G.
2023. Proceedings of the 18th International Conference on Wirtschaftsinformatik (WI), 18th - 21st September 2023, Paderborn
Heinz, D.; Luchner, P.; Benz, C.; Fassnacht, M. K.
2023. 25th IEEE Conference on Business Informatics (IEEE CBI 2023), 1–10, Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI58679.2023.10187551
Paliyenko, Y.; Heinz, D.; Schiller, C.; Tüzün, G.-J.; Roth, D.; Kreimeyer, M.
2023. Proceedings of the Design Society: 24th International Conference on Engineering Design (ICED23)
Heinz, D.; Anke, J.
2023. Proceedings of the 31st European Conference on Information Systems (ECIS 2023), Association for Information Systems (AIS)
Fassnacht, M. K.; Benz, C.; Heinz, D.; Leimstoll, J.; Satzger, G.
2023. Hawaii International Conference on Systems Sciences (HICSS-56), 3695–3704, IEEE Computer Society. doi:10.24251/HICSS.2023.453
Andreassen, T. W.; Archibald, G.; Beekhuyzen, J.; Bongiovanni, I.; Brea, E.; Breidbach, C.; Burchill, K.; Burgers, H.; Cao, S.; Coote, L.; Coram, B.; Cunningham, C.; Feast, G.; Field, M.; Ford, J.; Fouche, L.; Gain, A.; Gooding, G.; Goyeneche Ramirez, D.; Green, T.; Gschwind, D.; Hall, T.; Hartley, N.; Heinz, D.; Hine, D.; Indulska, M.; Kapernick, B.; Kastelle, T.; Ko, R.; Kohlborn, T.; Krishnan, P.; Kriz, A.; Lowe, J.; MacAulay, S. C.; Maglio, P.; Magor, T.; Mair, J.; Mathur, S.; McColl-Kennedy, J.; Nagel, D.; O’Kane, S.; O’Rourke, A.-M.; Pavey, S.; Phillips, T.; Risius, M.; Ritchie, B.; Robinson, R.; Scarsbrook, J.; Septianto, F.; Sigrist, R.; Sisodia, A.; Smith, A.; Sobus, J.; Solnet, D.; Statton, G.; Stockdale, D.; Tarbit, J.; Vassallo, D.; Verreynne, M.-L.; Williams, O.; Witheriff, M.; Yan, H.; Yang, J.; Zhang, W.
2023. The University of Queensland. doi:10.14264/aed4918
Spitzer, P.; Kühl, N.; Heinz, D.; Satzger, G.
2023. doi:10.5445/IR/1000158546
Fassnacht, M. K.; Benz, C.; Heinz, D.
2023. 31st European Conference on Information Systems (ECIS 2023), Kristiansand, Norway, June 11–16, 2023
Heinz, D.; Freudenmann, T.
2023, May 23. Konferenz system:ability: Systeme von morgen gestalten! (2023), Paderborn, Germany, May 23–24, 2023
Heinz, D.; Benz, C.; Silbernagel, R.; Molins, B.; Satzger, G.; Lanza, G.
2022. Procedia CIRP, 107, 113–118. doi:10.1016/j.procir.2022.04.019
Heinz, D.; Benz, C.; Bode, J.; Hunke, F.; Satzger, G.
2022. Journal of Service Management Research (SMR), 6 (2), 132–146. doi:10.5771/2511-8676-2022-2-132
Hunke, F.; Heinz, D.; Satzger, G.
2022. Electronic markets, 32, 503–521. doi:10.1007/s12525-021-00506-y
Sterk, F.; Heinz, D.; Peukert, C.; Fleuchaus, F.; Kölbel, T.; Weinhardt, C.
2022. 43rd International Conference on Information Systems (ICIS 2022), Association for Information Systems (AIS)
Heinz, D.; Breidbach, C. F.; Benz, C.; Satzger, G.
2022. 43rd International Conference on Information Systems (ICIS 2022), Association for Information Systems (AIS)
Heinz, D.; Benz, C.; Fassnacht, M. K.; Satzger, G.
2022. Pacific Asia Conference on Information Systems, PACIS 2022, 5th - 9th July 2022: Proceedings, Association for Information Systems (AIS)
Heinz, D.; Park, H.-R.; Benz, C.; Satzger, G.
2022. 24th IEEE Conference on Business Informatics (IEEE CBI 2022), Institute of Electrical and Electronics Engineers (IEEE). doi:10.1109/CBI54897.2022.10046
Heinz, D.; Benz, C.; Hunke, F.; Satzger, G.
2022. Proceedings of the 17th International Conference on Wirtschaftsinformatik (WI), [15 S.]
Heinz, D.; Breidbach, C. F.
2022, November 21. University of Queensland Business School / UQ BIS Conference (2022), Brisbane, Australia, November 21–23, 2022
Heinz, D.
2022, July 13. Advanced Systems Engineering Summit (2022), Stuttgart, Germany, July 12–13, 2022
Heinz, D.; Paliyenko, Y.; Schiller, C.; Benz, C.; Roth, D.
2022, August 25. 3rd International Conference on Challenges in Managing Smart Products and Services (CHIMSPAS 2022), Bielefeld, Germany, August 25–26, 2022
Heinz, D.
2022, February 18. 17. Internationale Tagung Wirtschaftsinformatik (WI 2022), Online, February 21–23, 2022
Heinz, D.; Hunke, F.; Breitschopf, G. F.
2021. Innovation Through Information Systems: Volume II: A Collection of Latest Research on Technology Issues. Ed.: F. Ahlemann, 548–564, Springer. doi:10.1007/978-3-030-86797-3_36
Schemmer, M.; Heinz, D.; Baier, L.; Vössing, M.; Kühl, N.
2021. Proceedings of the 29th European Conference on Information Systems (ECIS), June 14 - 16, 2021
Heinz, D.; Hunke, F.; Breitschopf, G. F.
2021. Proceedings of the 16th International Conference on Wirtschaftsinformatik (WI)
Heinz, D.
2021, December 12. Pre-ICIS Workshop on Service and Information Systems Research for a Better Future (SIG SVC 2021), Online, December 12, 2021
Heinz, D.
2018. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000086372
